Support

What do I need to run Lumena?

Lumena is an iPhone app running on iOS 26 or later. Speech transcription needs to run on a physical iPhone. AI coaching features require a device that supports Apple Intelligence, with it enabled in your device settings.

Is my voice private?

Yes. Your recordings, transcripts and analysis stay on your device — nothing is uploaded to us or any third party. See our Privacy Policy for the full detail.

My speech isn't being transcribed.

A few things to check:

• Make sure you've granted Lumena microphone and speech-recognition permission (Settings → Lumena).
• The first time you record, iOS may need to download the speech model for your language — give it a moment on a good connection.
• Transcription doesn't work in the iOS Simulator; use a real iPhone.

The AI Coach / Verbal Clarity card says it's unavailable.

Those features use Apple Intelligence, which needs a supported device with the feature turned on. If it's still downloading its model, the card will let you know — try again shortly. Everything else in the app works without it.

How do I delete my data?

You can delete any single session in the app, or remove everything at once from the app's Settings. Deleting the app also removes its recordings and data from your device.

How do I request a feature or report a bug?

We genuinely want to hear it — dedicated feedback channels are coming at launch. Join the waitlist to stay in the loop.