Support

What do I need to run Lumena?

Lumena is an iPhone app running on iOS 26 or later. Speech transcription needs to run on a physical iPhone. AI coaching features require a device that supports Apple Intelligence, with it enabled in your device settings.

Is my voice private?

Yes. Your recordings, transcripts and analysis stay on your device — nothing is uploaded to us or any third party. See our Privacy Policy for the full detail.

My speech isn't being transcribed.

A few things to check:

• Make sure you've granted Lumena microphone and speech-recognition permission (Settings → Lumena).
• The first time you record, iOS may need to download the speech model for your language — give it a moment on a good connection.
• Transcription doesn't work in the iOS Simulator; use a real iPhone.

The AI Coach / Verbal Clarity card says it's unavailable.

Those features use Apple Intelligence, which needs a supported device with the feature turned on. If it's still downloading its model, the card will let you know — try again shortly. Everything else in the app works without it.

How do I delete my data?

You can delete any single session in the app, or remove everything at once from the app's Settings. Deleting the app also removes its recordings and data from your device.

How does the subscription work?

Lumena Pro comes as a monthly or an annual plan, both starting with a 7-day free trial. The price and billing period are shown in the app before you confirm. Subscriptions renew automatically until you cancel, and payment is handled by Apple — see our Terms of Use for the full detail.

How do I cancel?

Open Settings inside Lumena and tap Manage Subscription, or go to the Settings app → your name → Subscriptions on your iPhone. Cancelling stops the next renewal and you keep access until the end of the period you've paid for. Cancel at least a day before a free trial ends to avoid being charged.

I paid but Lumena is asking me to subscribe.

Open Settings inside the app and tap Restore Purchases — that re-checks the Apple Account on this device. If you bought the subscription with a different Apple Account, sign into that one first. Still stuck? Email support@lumena.ie.

How do I request a feature or report a bug?

We genuinely want to hear it. Email support@lumena.ie with what you were doing and what you expected instead — bug reports from real sessions are the most useful thing we get.